Website policies
Privacy Notice
This notice explains the limited information handling associated with the public marketing website and direct contact with VGA.
Updated 29 August 2026
These policies describe this public marketing website. Product supply and project-specific arrangements may also be governed by separate documents provided for the transaction.
1. Scope
This notice applies to the public Vacuum Glass Australia website. The website currently has no customer accounts, web enquiry or quote forms, marketing subscription, advertising technology or analytics service.
Questions about information held by VGA can be sent to VGAorders@bmsydney.com.
2. Website information handling
The website does not ask you to enter personal or project information and does not use cookies, local storage or session storage for its own features.
The hosting platform and network services may process ordinary technical request and security information, such as IP address, browser details, requested URL, timestamp and diagnostic records, to deliver and protect the website. The scope and retention of those records are controlled through the relevant service arrangements.
The contact page includes store maps supplied by Google. When a map loads or you open it in Google Maps, your browser connects to Google and may send technical information such as your IP address, browser details, referring site and map request. Google handles that information under its own terms and privacy arrangements.
3. Email and telephone contact
If you contact VGA using an email address or telephone number shown on the website, the information you choose to provide is handled through the relevant communication providers and VGA’s business systems rather than by a website form.
Provide only the information needed for your enquiry. Plans, photographs and schedules may contain personal or confidential information, so remove unrelated material and confirm an appropriate transfer method before sending sensitive files.
4. Use and sharing
Information received directly may be used to respond to your enquiry, discuss a specification, prepare a quotation or support a related business record. Relevant information may be shared with authorised staff and service providers where reasonably needed for those purposes or where required or permitted by law.
The exact information handling for a later secure customer service will be assessed and documented before that service is introduced. This public website does not create that service or collect information for it.
5. Security and retention
VGA takes reasonable steps appropriate to the information and systems it uses. No communication or storage system can promise absolute security.
Information received outside this website is retained only as needed for business, support and lawful recordkeeping purposes, then securely destroyed or de-identified where appropriate and permitted.
6. Access, correction and concerns
To ask about information held by VGA, request access or correction, or raise a privacy concern, email VGAorders@bmsydney.com. Describe the relevant record or issue and your preferred contact details; do not send passwords or identity documents unless a secure and necessary verification process has been agreed.
Applicable privacy and other legal rights remain available independently of this notice.
7. Changes
The date above identifies the current version. New forms, accounts, analytics, marketing tools or other information-handling features require a fresh privacy assessment and an updated notice before they are introduced.